Refund and Cancellation Policy
Tornado water extreme Koh Samui Refund and Cancellation Policy attempts to accommodate our guest as much as possible and we charge only minimal fee in case of cancellation in accordance with the following guideline.
REFUND for join trip only will be issued to the guest in the following circumstances:
If cancellation by our guest takes place more than 72 hours prior to schedule start of tour – cancellation must be made by phone.
WEATHER CONDITIONS: If the weather on the day of your booked tour prevents us from having a safe and enjoyable experience you will be informed that the trip is cancelled or of the need to change your tour to another day. Please note that in the event of light rain without strong winds or big waves we will NOT cancel ; as it does not prevent us from having an enjoyable and safe experience.
If the event of guests being absent at the scheduled pickup time for the tour or in the event that guests cancel their tour less than 48 hour prior to the scheduled start of the tour; NO refund of deposit paid will be issued to the guest.
Exclusive to private tours. cancellation after booking; NO Refund of deposit paid will be issued to the guest when cancellation is done by the guest.
Refunds will be processed within 72 hours of cancellation. Please note that refunds issued more than 180 days from original deposit will incur payment receiving and sending processing fees charge by our payment gateways of 4.4% plus 20THB.
Refunds issued less than 180 days from original deposit will incur no fee.
Please note that the above guidelines are what you should expect as worst case scenario. Tornado water extreme Koh Samui will do everything possible to keep cancellation / amendment costs to a minimum. Each cancellation case will be individually evaluated by our European management team to determine if there were any conditions that will warrant full refund.
Terms and Condition
In order to get our early booking rate booking must be completed online minimum of 3 days in advance and deposit paid online. The deposit is refundable providing guests had cancel reservation minimum of 72 hours prior to the start of the program.
.Balance due for the tours will be due on the morning of your tour in cash (Thai Baht) as we do not support credit card payment onsite.
Limitation of Liability
Contractual limitation of liability: Tornado water extreme Koh Samui its officers, employees, agents, and contractors are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or nonperformance occurring in connection with these arrangements. The client understands and accepts all risks associated with any and all activities, including both land based and water activities, car travel,. Guests acting irresponsibly can have an adverse impact on their fellow guests. As a result, we will not tolerate unsafe, illegal, or irresponsible behavior.
The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
Tour schedule is subject to change without any prior notice in accordance with weather conditions for your safety. If Tornado water extreme Koh Samui nows in advance that the weather on the day you would like to go on the tour most likely will prevent us from completed the tour as schedule, we will advise you as soon as we know and let you decide if you like to go on the tour, change the trip to another day, or cancel the trip for a full refund. Tornado water extreme Koh Samui cannot be held responsible for adverse unforeseen weather conditions, involving rough seas and poor visibility.